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Although Masque Sound & Recording Corp obtains very little information on those who visit its Web site, Masque respects the privacy of any visitors and does not share any personal information with third parties.
Merchandise may be returned for credit or refund up to 30 days after the invoice date. Software licenses are non refundable. Contact our customer support representatives to obtain your Return Authorization (RMA) number and details including mailing address and procedures. RMA numbers are valid for 15 days from date of issuance. We are unable to accept returns without an RMA number.
To receive a refund or credit, your purchase must be returned with shipping and insurance pre-paid in "as new" condition, in original box and packaging, and with all warranty cards, manuals and accessories. Any variance from these conditions could result in delay or forfeiture of your refund.
•Shipping and insurance charges are not refunded.
•Refunds or credits are issued after receipt and inspection of returned goods.
•Refunds will only be made to the original credit card used for purchase. Credits cannot be assigned to third parties.
•Shipping fees will not be refunded if shipment is refused at time of delivery.
•All returns must be shipped prepaid. Masque Sound & Recording will refund shipping charges for defective/damaged merchandise only in accordance with terms of warranty service which is described below. Products manufactured by third parties are warranted by their respective manufacturers.
LIMITED WARRANTY AND EXCLUSIONS
Masque Sound & Recording Corporation (Masque) manufactured products are warranted against defects in material and workmanship for a period of one year from date of original purchase, inclusive of parts and labor. This warranty excludes units that have been modified, repaired by unauthorized personnel, or damaged by abuse, improper operation, natural elements or static electricity.
Masque reserves the right to make changes and/or improvements to its products, without incurring any obligation to incorporate such changes or improvements in products previously sold or shipped.
MASQUE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. FURTHER, PWS ASSUMES NO LIABILITY WHATSOEVER FOR REAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, INCONVENIENCE OR ANY OTHER LOSSES DIRECTLY OR INDIRECTLY ARISING FROM THE USE OF OR THE INABILITY TO USE ANY OF ITS PRODUCTS EITHER SEPARATELY OR IN COMBINATION WITH OTHER EQUIPMENT OR MATERIALS.
Masque’s sole liability under this limited warranty shall be, at our discretion, the repair or replacement of defective products or components. To invoke this warranty, a claim must be received by Masque within the warranty period stated above and verified by Masque. Claims may be made by phone, fax or email as described below. Upon authorization, product shall be sent to Masque freight prepaid in the original or equivalent packaging. Products returned with excluded condition(s), out of warranty, or without authorization will be subject to parts and labor charges at prevailing rates. After a warranted product is repaired or replaced, PWS will return it freight prepaid.
Claims may be submitted via the following methods:
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